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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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NANCY RIOS

March 3, 2026

5  out of  5
rating by NANCY RIOS
"El servicio con josan agosto fue muy bueno una persona respetuosa educada muy claro en la información que necesitaba y su ayuda fue muy muy muy importante muy buena muy agradecida realmente con su servicio"
We responded:
"¡Agradecemos tu tiempo y tus amables palabras, Nancy! Jossan es uno de nuestros muchos profesionales que ayudan con aspectos diferentes de tus necesidades de seguro."
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Vivian Grosso

February 16, 2026

5  out of  5
rating by Vivian Grosso
"This agency was recommended by a friend and I was very happy dealing with their office. They were able to meet our needs and were extremely friendly."
We responded:
"Thank you so much for the 5-star rating, Vivian! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Tracie Cleveland

February 13, 2026

5  out of  5
rating by Tracie Cleveland
"Brian is always responsive and courteous. Excellent service."
We responded:
"Thank you for your kind review of State Farm Agent Bill Pancake’s Team. We appreciate it! Thank you for the amazing review, Tracie! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
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MARKWEI DANIEL

February 13, 2026

5  out of  5
rating by MARKWEI DANIEL
"I had an awesome experience with Bill Pancake, and being connected with Alyssa was truly the highlight of it all."
We responded:
"Thank you for the 5-star review, MARKWEI! Here on State Farm Agent Bill Pancake’s Team, we are proud to serve our community and appreciate your recognition. "
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faith walsh

February 3, 2026

5  out of  5
rating by faith walsh
"Had a wonderful experience with changing my car insurance to State Farm. Worked with Alexis over the phone. She was very pleasant and knowledgeable. They saved me a lot of money and took care of me so quickly. Thank you."
We responded:
"Thank you, Faith, for your kind words and allowing Alexis to assist you in your insurance change! State Farm has some great rates right now and you took advantage of them! We do have over 225 years of experience in the insurance and financial services industry in our office. We are able to assist many of our customers in more ways by bundling! Let us know how we can help!"
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Lynn Weisbach

January 30, 2026

5  out of  5
rating by Lynn Weisbach
"State Farm gave me a great deal on auto insurance. Jonni was very helpful and answered all my questions. I highly recommend this agency."
We responded:
"I am glad to hear that State Farm had a great deal in mind for you, Lynn. Jonni always makes things better when shopping your insurance. We have so many other benefits you may want to consider the next time you contact us as it could mean an even better price for your auto insurance. Bundle and Save!"
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Tito Orsini

January 30, 2026

5  out of  5
rating by Tito Orsini
"Daughter recommended SF, after suffering through gouging pricing from Progressive/Geico made right move swichting to SF. 60+ y/o solo driver barely driven Tesla Y. Previous carriers charged over $300. six months coverage compared to SF. Bill, Amanda & team have been honest-brokers considering out-of-control Orlando/Fla insurance costs."
We responded:
"Thank you, Tito, for giving us the opportunity to serve you with your insurance needs. We are glad you found us and our rates were better. Having all the benefits in your auto insurance is important to protect those priorities in life. These full coverage options in your auto insurance will ensure you have what you need when you need them. We look forward to helping you with your insurance in many other ways!"
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Donna Fairhurst

January 27, 2026

5  out of  5
rating by Donna Fairhurst
"We had a very good experience with Pancake insurance!! Hossam was informative, friendly and very clear with all the information shared so we could change our insurance company. And we saved almost $200 per month in payments!! Thanks State Farm!!"
We responded:
"Thank you, Donna, for the great review and kind words. We appreciate you and your business. It is important to get the full coverage on your auto insurance you requested and that we were able to explain it in a way that makes sense. Having a licensed agent to provide the service and advice you need is always helpful. We look forward to serving you in the future!"
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Kii

January 22, 2026

5  out of  5
rating by Kii
"I like the service I received from Gabriela Sanabria. She’s responsive, well mannered, patient and put the customer needs priority."
We responded:
"Thank you Kii for your review and the kind words to Gabriela! This means a lot to us and we are glad you found our service to be excellent. You are correct, when we put you first, everything else works itself out! "
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Peter Martin Maldonado

January 16, 2026

5  out of  5
rating by Peter Martin Maldonado
"It was a great expience to buy car insurance from Bill Pancake Agency. Jennifer my agent is very very knowlegdeable, very concern about my needs and I am saving a ton of money. Thanks Jennifer."
We responded:
"Wow, thank you Peter for your review! Jennifer does a fantastic job and we appreciate you recognizing her! Insuring your auto properly can be a hassle. I am so glad Jennifer was able to make it a nice experience for you. We appreciate you and thank you for your business!"
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Evie Rodriguez

January 16, 2026

5  out of  5
rating by Evie Rodriguez
"I've been doing business with Brian Pancake for a while now and this year we decided to bundle after being with another co for almost 20 years! Brian's level of service and professionalism is exceptional. The savings we're now getting is ridiculous!! I recommend his team to anyone!"
We responded:
"Thank you, Evie, for your great review! We agree, Brian is very exceptional! We appreciate you trusting Brian and our office to deliver great service and a product you can count on. Now that you are bundling with the auto and home for discounts, you see the reason why so many are jumping in to bundle game. We look forward to serving in more ways!"
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Fernando Leano

January 16, 2026

5  out of  5
rating by Fernando Leano
"Amanda is a true professional. She's fast reposding to auto insurance concerns and needs. I recommend Amanda at State Farm."
We responded:
"Thank you Fernando for your review and ranking of one of our wonderful team members, Amanda! She is prompt and is knowledgeable of great products like auto insurance or business/commercial insurance. She is able to help in more ways with more products! Thank you for your business."
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Chele Nicaragua

January 15, 2026

4  out of  5
rating by Chele Nicaragua
"Nice service, excellent people's, thanks"
We responded:
"Chele, thank you for your review and kind words. We work hard to make insurance comfortable. Explaining what is covered, what is not covered and what your options are, can take some time. We appreciate you and your business. Please let us know where we can improve to earn your fifth star!"
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ad dp

January 15, 2026

5  out of  5
rating by ad dp
"I’ve had an excellent experience working with Bill Pancake’s office for a number of years now. They are responsive when I reach out and handle my requests smoothly and professionally. Alexis is a real highlight — she is pleasant, easy to communicate with, and made sure everything I asked for was taken care of promptly. Overall, the service was excellent. Thank you Alexis - Agnes"
We responded:
"Thank you, Agnes, for your great review of Alexis! We work hard to ensure our Auto, Home, Life and other product services are the best and Alexis helps us meet that goal. We are glad you found her work met your expectations. "
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Ian Rozalez

January 2, 2026

5  out of  5
rating by Ian Rozalez
"Jossan is awesome and can help you get the best deals ever! Awesome people in a cozy spot check it out pls! :)"
We responded:
"Thank you, Ian, for your review. We are excited that Jossan was awesome for your insurance services. We do appreciate your kind words and business. We are always here for your auto insurance needs! Have a great New Year!"
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Jenesis Soto

December 12, 2025

5  out of  5
rating by Jenesis Soto
"Jossan was so kind and helped my family and I get insured and we’ve never felt more secure than now. Thank you Jossan for your great customer service and knowledge!"
We responded:
"Thank you so much for sharing this, Jenesis! Jossan and the rest of the team are thrilled to know you and your family feel so secure and well taken care of. The Bill Pancake State Farm office in Kissimmee truly appreciates your kind words and is always here when you need us."
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David Partidas

November 19, 2025

5  out of  5
rating by David Partidas
"Excelente servicio el que me brindaron! Me asesoraron y guiaron en el proceso. Conforme al 100% con sus servicio. Gracias Gabriela por tu gran ayuda 👍"
We responded:
"Muchas gracias, David, por compartir tu experiencia tan positiva. Nos alegra saber que Gabriela te brindó un excelente servicio, asesorándote y guiándote durante todo el proceso. El equipo de Bill Pancake State Farm en Kissimmee agradece tu confianza y queda a tu disposición para seguir apoyándote en lo que necesites. ¡Gracias!"
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skylease griffin

October 23, 2025

5  out of  5
rating by skylease griffin
"Johnnie is great I love her she's the only reason I've stuck with state farm!"
We responded:
"Thank you, Skylease, for your kind words! We’re so glad to hear that Johnnie has made such a positive difference in your experience with our agency. We appreciate your loyalty and look forward to continuing to take care of your insurance needs at Bill Pancake State Farm."
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joshua rod

October 22, 2025

5  out of  5
rating by joshua rod
"Jossan is the kind of customer service representative that every insurance company wishes they had. At State Farm, he goes far beyond simply answering questions—he truly cares about helping people. Whether someone is calling about a new policy, filing a claim, or trying to understand their coverage, Jossan treats every customer with patience, respect, and genuine kindness. He takes the time to explain things clearly, always making sure his customers feel heard and confident in their decisions. What really sets him apart is his dedication—he follows up, he stays involved until every issue is resolved, and he makes people feel valued rather than just another policy number. With his professionalism, positive attitude, and commitment to serving others, Jossan represents the very best of State Farm’s “like a good neighbor” promise."
We responded:
"Thank you, Joshua, for sharing such a thoughtful review! We’re thrilled to hear about your positive experience with Jossan. Providing caring, attentive service and helping our customers feel confident in their coverage is what we strive for every day. We truly appreciate your kind words and the opportunity to serve you here at Bill Pancake State Farm."
Profile photo of Davi Love

Davi Love

September 12, 2025

5  out of  5
rating by Davi Love
"I've been with Bill for 4 years and have no complaints about my service with State farm. Everything is easy and getting a response is easy as well."
We responded:
"Davi thank you for your review. We appreciate you and your business. You are one of the reasons we are here to serve this community. We look forward to building on our relationship with you and our area. Let us know if you have any questions!"
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Diana Zapata

August 22, 2025

5  out of  5
rating by Diana Zapata
"Excelente atención, rápida eficaz y excelente precio!"
We responded:
"¡Hola, Diana! Muchísimas gracias por su amable reseña. Nos alegra mucho saber que tuvo una experiencia excelente, y que encontró nuestro servicio rápido, eficaz y a un excelente precio. Valoramos mucho sus comentarios y esperamos poder servirle de nuevo en el futuro. Bill Pancake - State Farm Insurance Agent "
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Brenda Maysonet

August 10, 2025

5  out of  5
rating by Brenda Maysonet
"Josan provided us with excellent service and was able to offer us all the insurance we needed, with great coverage and affordable payments. I loved his professionalism, the respect he showed us, and his dedication to helping us by using his knowledge to meet our needs."
We responded:
"“Thank you so much, Brenda Maysonet, for your incredible 5-star review! We are absolutely thrilled to hear that Jossan provided you with excellent service and was able to meet all your insurance needs with great coverage and affordable payments. Your kind words about his professionalism, the respect he showed, and his dedication to using his knowledge to help you are truly appreciated. Jossan, and our entire team at Bill Pancake - State Farm, are committed to providing outstanding service and ensuring our clients feel valued and well-protected. We appreciate you taking the time to share your experience!” "
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Yidaliz Ramos

August 10, 2025

5  out of  5
rating by Yidaliz Ramos
"Josan was amazing, if I could give him more than 5 stars I definitely would!!! He was so patient, efficient and professional. He found exactly what I needed and I can’t be more grateful. His service was the absolute best. Thank you so much Josan, 100% recommend!!! ☺️💯"
We responded:
"“Thank you so much, Yidaliz Ramos, for your incredible 5-star review! We are absolutely thrilled to hear that Jossan was so patient, efficient, and professional. It's wonderful to know he found exactly what you needed and that you were so happy with his service. We truly appreciate you taking the time to share your positive experience and for the high recommendation. We agree—Jossan is a valuable part of our team, and we're so proud of the excellent service he provides!” "
Profile photo of Christine Downes

Christine Downes

July 24, 2025

5  out of  5
rating by Christine Downes
"Bill Pancake’s office is amazing! Matt is efficient, friendly and very knowledgeable. My insurance went down considerably after spending several decades with AllState. I appreciate the wonderful customer service! Thank you!!"
We responded:
"Thank you so much for your wonderful review, Christine! We're thrilled to hear that you had such a positive experience with us and that Matt was able to help you significantly reduce your insurance costs. We truly appreciate your kind words about our customer service and are so glad we could make a difference after your many years with your previous carrier. Welcome to the Bill Pancake State Farm family!"
Profile photo of Jhonattan Garcia Agudelo

Jhonattan Garcia Agudelo

July 14, 2025

5  out of  5
rating by Jhonattan Garcia Agudelo
"This is my first time with Bill pancake - State Farm Insurance, And I’m very happy, the attention and customer care is the best, thank you for the attention to Gabriela Vivas, Gabriela@BillPancakeStateFarm."
We responded:
"Hi Jhonattan, Thank you so much for your 5-star review! We're thrilled to hear that your first experience was a positive one and that you're very happy with the attention and customer care you received. We'll be sure to pass along your kind words to Gabriela Vivas. She'll be delighted to know she made such a great impression. We appreciate you choosing us for your insurance needs! Sincerely, The Bill Pancake State Farm Team "